If it works and people are spending there money at Cajun sporting event vs going eat out before the game then its a win.
If you are getting more people to buy your product, well it is what it is you will always have people complain.
Complaining is not the issue, as a business how do i grow? Coaching isnt it all that it is? Complaining?
Well thats how i grow! Take the Criticism and improve your standards.