I'll start by saying that I have been one of the most vocal critics of the game day experience at Cajun Field. That said: Here are my grades for Saturday's Game Day:
Parking: B+. This would have been an A+ if there were an easy way to access Lot D for early arrivals. The free on site parking in lots D & E [space available] makes sense.
Tailgate: A. Even though some tailgaters were moved from their traditional sites, I heard zero complaints; AND I was told that there were multiple tents set up on the East side of the stadium. If those were student tailgate spots, the grade goes to A++
Pregame: B. The Hype video was great; the students were great in their response to the entry of both teams; no National Anthem was disappointing, though I suspect it, along with the band's pregame on field show, was a victim of the lightning delay.
Piped in music during game: A+ for some Jimmy Buffett and for music in general more appropriate for the paying customers.
PA: A. The PA was still a bit annoying, but at least the volume was audible without being obnoxiously loud.
In-Game Crowd engagement: A. The T-shirt shoot, the 'row of the game' etc. were good, and appropriately done. The crowd itself was loud and engaged at least until the student section emptied.
Student Contribution to Experience: A. As long as they were there, the students were loud, boisterous and having a great time. They basically disappeared during halftime and the injury delay. Then again, it was getting late, the bars were open, and they are kids out for a good time. Hard to downgrade their score for leaving.
Handling of Digital Ticket problems: A+ Yeah, I know there were issues; but I have not heard one case of a fan being denied entrance or being significantly delayed because of snafus in the system. That is a huge + in my book. Kudos to putting the fan above getting an accurate count.
Overall Grade: A++ The first half Saturday was the best game day experience ever in Cajun Field for a crowd of 20K or less. The second half was not as good, but through no fault of the University.
ALL of the grades I gave above reflect my opinion that in this instance, the decision makers identified the problems they have with game day experience and addressed them in ways that improved said experience in almost every way.
Feel free to disagree; after all these are my opinion only.