Win The Event?

[zeppelincajun]

These $9 per hour folks are everywhere.

I am constantly at sporting events and concerts in venues from New Orleans to Houston. I have to look no further than UL sporting events for the worst treatment and experience. We need to stop pretending this is just an “everyone” problem. Customer service in America may be dwindling. It’s fallen off a cliff at UL. We are the WORST.

[ManAboutTown]

I am constantly at sporting events and concerts in venues from New Orleans to Houston. I have to look no further than UL sporting events for the worst treatment and experience. We need to stop pretending this is just an “everyone” problem. Customer service in America may be dwindling. It’s fallen off a cliff at UL. We are the WORST.

Fallen off a cliff? Name a time when its been good. I've been going to games for 30 years and can't remember a time when I thought, "this is a well run event."

[ULvictory]

I am constantly at sporting events and concerts in venues from New Orleans to Houston. I have to look no further than UL sporting events for the worst treatment and experience. We need to stop pretending this is just an “everyone” problem. Customer service in America may be dwindling. It’s fallen off a cliff at UL. We are the WORST.

We have a Hospitality Management department at the business school here. How difficult is it to create some internships with our students to where they can have a Fall or Spring class where they pick the sports they want to work during those semesters, and get real world experience working the concession stands and in return get class credit? Heck, give them a title for all I care. It's simple, it's cost effective, and you will have people working who really care.

Or what I just mentioned too difficult to do because "We can't" around here?

[zeppelincajun]

Fallen off a cliff? Name a time when its been good. I've been going to games for 30 years and can't remember a time when I thought, "this is a well run event."

I’m 31. I won’t claim to have been extremely aware of the workings of a game day outside of the last 10 years. I will say I remember a time when I could walk to the concessions on the main level and get nachos that were as good or better than those at any other venue in less time than it takes to watch the Titanic. BS era. Before Sodexo.

The bar of what I’m expecting to see here is so damn low. Makes it extra frustrating to see us still stumbling on it.

[ManAboutTown]

I’m 31. I won’t claim to have been extremely aware of the workings of a game day outside of the last 10 years. I will say I remember a time when I could walk to the concessions on the main level and get nachos that were as good or better than those at any other venue in less time than it takes to watch the Titanic. BS era. Before Sodexo.

The bar of what I’m expecting to see here is so damn low. Makes it extra frustrating to see us still stumbling on it.

That's actually a good point. Toothpick era was the golden age for concessions at CF. No crowd but fully staffed concessions. Now, its the opposite. There was a year during the Hud years where we really pushed gourmet options and the wait wasn't terrible; especially considering the options were much improved. You're right though. Sodexo, as we've said 1000s of times here, has been a disaster.

[zeppelincajun]

We have a Hospitality Management department at the business school here. How difficult is it to create some internships with our students to where they can have a Fall or Spring class where they pick the sports they want to work during those semesters, and get real world experience working the concession stands and in return get class credit? Heck, give them a title for all I care. It's simple, it's cost effective, and you will have people working who really care.

Or what I just mentioned too difficult to do because "We can't" around here?

You mean like how SLU can broadcast all their baseball games utilizing students, but we “can’t afford it?” I get they have a sports media degree, but last time I checked we have a communications department that offers a concentration in broadcasting…the university of CAN’T

[1stTake]

Man about town said "First, John Dugas has nothing to do with Football Ops."

That has been the complaint about him all along. When I had a problem on game day last year they sent me to him but he was nowhere I could find.

[ManAboutTown]

Man about town said "First, John Dugas has nothing to do with Football Ops."

That has been the complaint about him all along. When I had a problem on game day last year they sent me to him but he was nowhere I could find.

Who sent you to him?

[JamesTheJeweler]

This is beyond incompetence. You have to TRY to be this bad!!! This level of ineptitude REQUIRES EFFORT to be this f____g bad!!!! Seriously, how are they THIS bad at EVERY SINGLE ASPECT of marketing and game day experience. And to add insult to injury, ZERO acknowledgement that they are either aware of, or are trying to fix things. I take that back, we got an acknowledgement bout not having clothing options that fans wanted without Lafayette on them.....and on that, we were basically told to just make our own. F em all!!!!

[fanof71]

I keep hearing athletics and Martin Hall folks visit and even post here...if so, they must not believe these posts, either that or they picture the posters of said complaints as the Deltas from Animal House...meaning no credibility...

[CajunVic]

. . . either that or they picture the posters of said complaints as the Deltas from Animal House...meaning no credibility...

Some paint a pretty good picture here.

[Gris-Gris]

That’s just the culture here unfortunately. No one has a care in the world and the attention to detail is nowhere to be found. The Lafayette vibe is “good enough”.