The majority of these complaints have been the same for several years. I have not seen much improvement in game day experience even with all the complaints. This is a leadership problem. The leadership is telling the fans we don't care about your complaints. Why hasn't Maggard done anything about this? Why is the RCAF a joke? Who is ultimately accountable for all of this?
Some of the most successful business people know details matter--example: Steve Jobs--he knew small details matter which is why they did R&D on how to package their devices.
Our leadership doesn't care about the details--they are too busy chasing the next big donor. They have had success with this approach but at a huge cost for the average fan which is why the attendance is terrible.