I’ve been reading this thread all day, and I like that there’s a consensus that there’s some things that could be done better. A few things to note.
Now with streaming and ESPN+, the battle to bring the fan to the game creates a challenge unlike before. Even Nick Saban gets asked if easy non conference games enable their stadium to not be completely full in Tuscaloosa. That’s a challenge, but it shouldn’t cause our attendance to be only ~15k with the longest win streak in America.
But here is the big issue. The old administration allowed us to park next to stadium for free for decades, offered cheap tickets, didn’t have RCAF to increase surcharges, and basically allowed us to tailgate for free. Now, charges have been added to all of these amenities. Add in the gameday issues inside the stadium of long concession lines and crazy logistics, and you have people just throwing their hands up and staying home. Basically, we have been sold products of no value for so long that we got used to it. So now, everyone wonders why they have to pay up out of nowhere. At the same time, the administration has invested a lot of money into Athletics from coaches salaries to facility enhancements.
The big challenge moving forward will be to bridge the gap between being used to the old ways and understanding why changes were made. To me, that’s the responsibility of getting message out thoroughly and effectively. Help people understand why the value has been added to the amenities. Unless we get the communications and messaging out the right way, we will continue to have these same issues. But also, when people start paying premiums for these things, you can’t fumble the ball and have people wait in line for a Diet Coke for a half hour either.