Well, looks like he is taking a lot of good steps, most of which were posted here. Per an email he sent out at 11:13 tonight:
Starting Thursday night, improvements to our concessions services will include:
* Adjusting credit card machines from a wireless broadband system to ethernet hardlines to avoid cellular interference and greatly enhance the speed of payment transactions.
* Dedicating five additional Sodexo managers from the South Louisiana district to ensure each zone has a dedicated manager throughout the game while providing training to local staff.
* Requesting additional hawkers to enhance in-seat service as well as additional employees with Responsible Vendor cards to assist with beverage service and quality control.
* Implementing Cash Only lanes at every permanent concession stand, with clearly marked signage, to better organize and distinguish payment options and locations.
* Adding newly designed menu boards for ease of product selection at concession stands.
* Adding Dean-O’s and Jambalaya Shoppe as vendors. Converting all vendors to a cash only payment method to expedite transactions.
* Providing free popcorn with any fountain drink purchase and $2 domestic draft beer specials - Thursday game only.
* Enhancing grilling stations to reduce time for restocking concession stands with hot products such as burgers and hot dogs.
* Procuring adequate amounts of product to avoid running out of concession items.
* Developing a clear and concise food and beverage map that denotes names and locations of concession stands, outside vendors, and satellite beverage points of sale. Map to be distributed on Athletics social platforms beginning Wednesday for fan use during game.
* Creating a total of seven new water only and beer only stations located throughout main concourses and promenade level that will be cash only to expedite transactions and provide relief to other points of sale locations.
* Adding four ATM machines (six total) to ensure cash access for fans.
* Improving overall stadium electrical power with 200 amp generator support.
I want to thank you again for your support of Ragin’ Cajuns Athletics. Please know we greatly appreciate your patronage and we will continue to strive to provide the level and quality of experience you deserve when attending our sporting events.
Let’s show America what Cajun Nation is all about with another electrifying crowd Thursday night when we host Ohio University on ESPN at 7 pm! Remember…Arrive Early, Wear Red, Be Loud, and Stay Late.