Oh man, that is so true. As I waited in line for 30 mins I had plenty of time to observe, and we said the same thing. Every time someone ordered something as simple as popcorn they had to go fetch it somewhere. Same thing for everything else. Also, about 1/2 thru my wait I panicked because I didn't see anyone get a beer, which is all I wanted. It was so chaotic you weren't really sure what you were even in line for. When I realized that they were all serving everything is when I thought...why not just a beer/water line? Those are fast and easy.