Antoinetta Cormier visited new attitudes hair salon Saturday for a simple wash and set...something she does every week.

"She started washing my hair and she said oh my god it's turning yellow," Cormier said.

Her hairdresser noticed a grimy, yellow residue in the water. After five washings, the discoloration and residue were still in her hair.

"I'm in the chair crying and I said just cut it off," Cormier said.