The guy with the university / Sodexo who was in charge did not seem to care at all about the waits. The parent volunteers were slammed and were not told to staff up for a big game; they usually reduce staff for midweek games. All of the volunteers busted their @$$ but there was a total lack of management by Sodexho and seemed to be a general apathy from the dude in charge to step in and help or solve the problem. I’ve heard the volunteers were furious about the lack of help and how he basically sat in the back and did nothing. (Volunteer is loose since their kid’s spirit groups get a cut of the concessions, but if that structure allows for the cheap concession prices then so be it).