Des Traynor is the co-founder Intercom, the easiest way for Web and mobile businesses to understand and communicate with their customers. This post originally appeared on_InsideIntercom._ Communicating with a large user base is damn hard. Every product owner knows this. We’ve been doing our best to help Intercom customers with this, explaining how to_plan a good message schedule, and giving seminars focussing on communication to convert and retain customers. Thankfully_it’s working. High stakes communication Mailing tens of thousands of people is really stressful. Nervous pacing, constant questioning. The worry rarely that our customers won’t like the message, product communications are...

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