John-Paul Narowski is the founder of_karmaCRM, a_simple Web-based CRM software focused on small businesses. The days of high-pressured sales pitches by suave looking salespeople are over. You can thank the Internet for that. Nowadays, sales competition is fierce across industries, and a popular way to get ahead is through customer service-driven business models. You can generate sales via customer service in a variety ways – from transforming customers into evangelists to converting users into channel partners – but the way to get there is tricky. Selling through customer service requires a lot of homework. You need to listen and study...

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